Customer Support

Hiring from Rapid Plant & Tool Hire is quick and hassle-free. Simply book in advance by phone or email, then choose to collect your equipment from our Sittingbourne branch or opt for fast delivery. For collections, please bring a valid form of identification, such as a driving license or utility bill, along with a deposit, payable by cash or card. Our team is here to ensure a smooth hire process, so you can get the tools you need without delay.

To hire equipment from Rapid Plant & Tool Hire, you’ll need to provide a valid form of identification. We accept a full photocard driving license or a passport along with a recent utility bill (dated within the last three months) as proof of address.

Accepted utility bills:

• Gas
• Electric
• Water
• Landline telephone
• Internet

Yes, a deposit is required when hiring equipment from Rapid Plant & Tool Hire. The deposit amount varies depending on the type of equipment you’re hiring. You can pay your deposit by cash, debit card, or credit card at the time of collection or before delivery. The deposit is fully refundable upon the safe return of the equipment in its original condition.

While insurance is not mandatory to hire equipment from us, we strongly recommend it for your peace of mind. You are responsible for any loss, theft, or damage to the equipment during the hire period. Many business and trade customers have their own insurance policies to cover hired equipment, but if you’re unsure, check with your provider or ask us about potential coverage options.

While we recommend booking in advance to guarantee availability, we do offer same-day hires whenever possible. If you need equipment at short notice, give us a call or visit our branch, and we’ll do our best to provide the tools you need right away. Availability may vary depending on demand, so booking ahead is always the best option for securing your required equipment.

Our delivery costs vary depending on the type of equipment, location, and distance from our branch. We strive to offer competitive delivery rates, and we’ll provide a clear quote before confirming your hire. For an exact delivery price, please contact us with your location and hire details, and we’ll be happy to assist.

Delivery of small items is free within the ME10, ME11 and ME12 postcodes.

Yes, you can collect the equipment yourself from our branch. Simply bring a valid form of identification and the required deposit, and our team will have your hire equipment ready for pickup. For larger machinery or heavy tools, please ensure you have a suitable vehicle for safe transport. If you’re unsure about vehicle requirements, feel free to contact us for guidance.

Yes, you can extend your hire period if needed, subject to equipment availability. If you’d like to keep your hired tools for longer, please contact us as soon as possible to arrange an extension. Additional hire charges will apply, and we’ll confirm the updated cost and duration with you. Early communication ensures we can accommodate your request without disruption.

Estimating what consumables you’ll need to complete a job can be difficult, so we offer sale or return on all consumables we supply with hires. Bring back your unused items in their original condition and you won’t be charged for them.

Yes, we provide full safety instructions with every hire to ensure you can operate the equipment safely and effectively. Our team is also happy to offer demonstrations on how to use the tools properly before you leave our branch or upon delivery.